Returns and exchanges

Due to the small size of our business and the nature of on-demand printing, refunds based on customer preference are not possible. If you have any questions or concerns about your order, contact us before placing it; we are here to ensure you have a positive experience and are happy to assist you. 

Bathing suits, bikinis and footwear are not eligible for returns.

If you have any questions or concerns about purchasing these items, contact us before placing an order; we are here to help you have a positive experience and are happy to assist you. 

If you encounter any quality issues, please don't hesitate to reach out to us for assistance. We will deal with the manufacturer directly to find you a satisfactory resolution.

In the event of any quality issues, we are delighted to offer a no-charge replacement or refund. We will kindly request the return of the object for submission to the manufacturer and we will provide a return shipping label. 

At The Unique Thread, we are dedicated to ensuring your satisfaction, and we've implemented measures to guarantee a positive experience, such as a chat window for easy communication, measurement charts for each item and detailed descriptions. 

Please be aware that a 15% restocking fee applies to any other returned items other than quality issues. We will accept returns within 14 days of purchase as long as the item is in its original condition with all tags attached. Thank you for your understanding and cooperation.

Happy day to you!